Delivery & Returns

Last Updated: September 2026

At BizenX, we are committed to delivering your orders safely, efficiently, and in good condition. Please read this Delivery & Return Policy before placing an order with us.

Delivery

BizenX provides delivery services across Sri Lanka.

Delivery Areas

We currently offer islandwide delivery to most locations in Sri Lanka. Delivery availability may vary depending on the delivery location and courier service coverage.

Order Processing

Orders are generally processed within 1–2 business days after the order has been confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

Estimated Delivery Time

  • Colombo and surrounding areas: 1–3 business days
  • Other areas in Sri Lanka: 2–5 business days
  • Remote areas: Additional time may be required depending on courier coverage.

These are estimated delivery times and are not guaranteed. Delays may occur due to public holidays, adverse weather conditions, courier-related issues, or circumstances beyond our control.

Delivery Charges

Delivery charges will be calculated based on the delivery location and order details and will be displayed during checkout.

Order Tracking

Where tracking is available, customers may receive tracking information once the order has been handed over to the courier.

Customers are responsible for providing accurate delivery information, including their name, telephone number, and complete delivery address.

BizenX is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Receiving Your Order

Customers are advised to check the package upon delivery.

If the package appears to be damaged, opened, or tampered with, please notify the delivery personnel immediately and contact BizenX as soon as possible.

We recommend taking clear photographs or videos of the package and products if any damage is noticed.

Returns & Exchanges

Due to the nature of our products, particularly food, snacks, beverages, and other consumable items, BizenX generally does not accept returns or exchanges for change of mind, incorrect product selection, or personal preference.

However, we may accept a return, replacement, or refund where :

  • The wrong product was delivered.
  • The product was damaged during delivery.
  • The product was defective or unusable upon arrival.
  • A product included in the order is missing.
  • The product received significantly differs from the product ordered.

All return or replacement requests are subject to review and approval by BizenX.

Reporting an Issue

If you receive an incorrect, damaged, defective, or incomplete order, please contact us within 24 hours of receiving your order.

Please provide:

  • Order number
  • Customer name
  • Contact number
  • Description of the issue
  • Clear photographs or videos of the product and packaging
  • Any additional information requested by our team

Our team will review the information provided and determine the appropriate resolution.

Refunds

If a refund is approved, BizenX will inform the customer of the applicable refund method and processing time.

Refunds may be issued for products that are confirmed to have been incorrectly supplied, damaged, defective, or otherwise eligible under this policy.

The time required for the refund to reach the customer’s account may vary depending on the payment method and relevant financial institution.

Non-Returnable Products

For hygiene, safety, and product-quality reasons, the following products generally cannot be returned :

  • Opened food products
  • Opened beverages
  • Products that have been consumed
  • Products damaged after delivery due to customer handling or storage
  • Products returned without prior approval from BizenX
  • Products reported outside the applicable reporting period

Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible.

To request a cancellation, please contact BizenX as soon as possible and provide your order number.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including :

  • Full name
  • Contact number
  • Complete delivery address
  • City or town
  • Any relevant delivery instructions

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply for re-delivery.

Product Availability

BizenX makes every effort to maintain accurate product availability information.

However, in rare circumstances, a product may become unavailable after an order has been placed.

If this occurs, BizenX may contact the customer to offer an alternative product or provide a refund for the unavailable item.

Delivery Delays

BizenX is not responsible for delays caused by circumstances outside our reasonable control, including :

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Road closures or transportation disruptions
  • Incorrect or incomplete customer information
  • Other unforeseen circumstances

We will make reasonable efforts to assist customers in resolving delivery-related issues.

Contact Us

For questions regarding your order, delivery, returns, exchanges, or refunds, please contact us :

Phone : +94 77 458 9939
Email : info@bizenx.com
Website : bizenx.com

Our team will be happy to assist you with any questions or concerns regarding your order.

BizenX reserves the right to update or modify this Delivery & Return Policy when necessary. Any changes will be published on this page with the updated date.